Warranty & Repairs
Warranty
Warranty Start Time
- If there is an activation time, start time is subject to the activation time;
- If there is no activation time, start time is subject to the time of purchase voucher;
- If both are available, whichever is earlier;
- If neither, use the serial number to find out the factory date then add 90 days;
- If none of the above information can be provided, no warranty is provided.
*Special Instructions
- Description of activation and receipt time: Calculation will start at 0:00 a.m. the day after activation or receipt.
- For non-complete machine purchase accessories, the time of purchase voucher shall prevail.
Proof Of Purchase
- Purchase invoice, valid voucher;
- Online channel order information and valid vouchers;
- The small ticket printed by the machine is invalid.
Warranty Period
Autelpilot represents and warrants to the original purchaser that all drones and accessories purchased from Autopilot have 1-year Free warranty. If you have any using problem of the products which buy from Autelpilot, please feedback to us, and expect technical support & solution in most of cases.
Service Area
For users who purchase products through Autel Robotics' official authorized channels under normal use, Autel guarentees that the purchased product will be free of defects in materials and workmanship during the warranty period. The warranty period of this product starts the day after you receive the goods. If you cannot provide valid evidence such as a purchase invoice, the warranty start date will be extended 90 days from the factory date shown on the device.
Disclaimer
- Autel Robotics is not responsible for the loss or disclosure of any data contained in the product, including confidential information, proprietary information, or personal information;
- Autel Robotics is not responsible for any direct or indirect losses caused by its products when users do not comply with the "Guidelines for Product Use Manual" and "Safety Flying Drone Clause," including property damage and personal injury;
- For cases where the user cannot provide the corresponding flight records or flight data (for example: the user does not use the app to fly and the aircraft is lost, and the flight records and flight data cannot be provided), Autel Robotics reserves the right to deny free after-sales service.
Warranty Start Time
- If there is an activation time, start time is subject to the activation time;
- If there is no activation time, start time is subject to the time of purchase voucher;
- If both are available, whichever is earlier;
- If neither, use the serial number to find out the factory date then add 90 days;
- If none of the above information can be provided, no warranty is provided.
*Special Instructions
- Description of activation and receipt time: Calculation will start at 0:00 a.m. the day after activation or receipt.
- For non-complete machine purchase accessories, the time of purchase voucher shall prevail.
Proof Of Purchase
- Purchase invoice, valid voucher;
- Online channel order information and valid vouchers;
- The small ticket printed by the machine is invalid.
Warranty Period
Autelpilot represents and warrants to the original purchaser that all drones and accessories purchased from Autopilot have 1-year Free warranty. If you have any using problem of the products which buy from Autelpilot, please feedback to us, and expect technical support & solution in most of cases.
Service Area
For users who purchase products through Autel Robotics' official authorized channels under normal use, Autel guarentees that the purchased product will be free of defects in materials and workmanship during the warranty period. The warranty period of this product starts the day after you receive the goods. If you cannot provide valid evidence such as a purchase invoice, the warranty start date will be extended 90 days from the factory date shown on the device.
Disclaimer
- Autel Robotics is not responsible for the loss or disclosure of any data contained in the product, including confidential information, proprietary information, or personal information;
- Autel Robotics is not responsible for any direct or indirect losses caused by its products when users do not comply with the "Guidelines for Product Use Manual" and "Safety Flying Drone Clause," including property damage and personal injury;
- For cases where the user cannot provide the corresponding flight records or flight data (for example: the user does not use the app to fly and the aircraft is lost, and the flight records and flight data cannot be provided), Autel Robotics reserves the right to deny free after-sales service.
Repair Service
Autelpilot, as the distributor of Autel Robotics, provides Autel Robotics US after-sales maintenance point service, quickly repairs and supports Autel drones.
In the event of any performance failure during the valid warranty period, you can apply for repair service repair or submit your request on contact us page.
Get a repair
Tell us a little about what's going on and we'll help you get the repair you need.
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